Refund Policy

Result To Care AI, a platform owned and operated by Crafts and Clicks Technology Ltd, offers two paid services: AI Lab Result Interpretation and Doctor Consultations. This Refund Policy explains when refunds are available for each service. All payments are received and refunded by Crafts and Clicks Technology Ltd. We aim to be fair and transparent. If you have a concern about a charge, please contact us at support@resulttocare.com before initiating any dispute with your payment provider.

Payment for AI interpretation is charged before the interpretation is generated. Eligible for refund: • If the AI system fails to generate an interpretation after payment • If the same lab result is charged twice due to a technical error • If payment is confirmed but interpretation is never delivered within 24 hours NOT eligible for refund: • After the AI interpretation has been successfully generated and displayed • If you are dissatisfied with the interpretation content (AI results are informational and results vary) • If you uploaded the wrong lab result — please verify before paying • If you change your mind after the interpretation is delivered Refund timeline: • Approved refunds are processed within 5-10 business days • Refunds are returned to the original payment method

Payment for consultations is charged before the consultation begins. Eligible for refund: • If no doctor accepts your consultation within 48 hours of payment • If a technical error prevents the consultation from starting after payment is confirmed • If the consultation timer starts but the doctor never sends any message NOT eligible for refund: • Once a doctor has accepted and started the consultation • After any messages have been exchanged between doctor and patient • After a prescription has been issued • If you choose not to use the consultation time after it begins • If the consultation expires due to inactivity on your part • If you are dissatisfied with the doctor's medical opinion Consultation plans are time-based and begin upon doctor acceptance. Use your consultation time actively.

To request a refund, follow these steps: Step 1: Contact us within 7 days of the transaction Email: support@resulttocare.com Subject: Refund Request — [Your Transaction Reference] Step 2: Include the following information: • Your registered email address • Transaction reference number (found in payment history) • Date of transaction • Amount paid and currency • Reason for refund request • Any relevant screenshots or evidence Step 3: Wait for our response We will review your request within 3 business days and respond with a decision. Step 4: Refund processing If approved, refunds are processed within 5-10 business days back to your original payment method.

We encourage you to contact us before initiating a chargeback with your bank or card provider. If you file a chargeback: • We will respond to your bank with transaction evidence • Filing a fraudulent chargeback may result in account suspension • We reserve the right to dispute chargebacks that are not covered by this refund policy Working directly with us is faster and more efficient than a chargeback process.

Refunds are processed in the same currency as the original transaction. We are not responsible for: • Exchange rate differences between the time of payment and refund • Fees charged by your bank or payment provider for currency conversion • Delays caused by your bank's processing times For international transactions, please allow additional time for the refund to appear in your account.

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of the platform after changes constitutes acceptance of the new policy. For transactions made before a policy change, the policy at the time of transaction applies.

For refund requests or questions about this policy: Email: support@resulttocare.com Response time: Within 3 business days Please include your transaction reference in all communications to help us process your request faster. Crafts and Clicks Technology Ltd (operator of Result To Care AI) Lagos, Nigeria