Privacy Policy

We collect information that you provide directly to us when you create an account, upload lab results, book consultations, or contact us for support. a. Personal Information • Full name, email address, username, and password • Age, gender, phone number • For Doctors: medical license number, specialization, and affiliated hospital or clinic details b. Medical Information • Lab result files (e.g., PDF or images ) uploaded by you • Extracted and structured lab values derived from your uploads • AI-generated interpretation reports • Messages exchanged between patients and Doctors • Prescriptions and medical notes issued through the Platform c. Payment Information • Transaction references and payment status • Currency and payment amounts Note: We do not store full card or payment credentials. All payments are securely processed by a licensed third-party payment service provider in accordance with their privacy policy. d. Technical Information • Pages visited, features used, and interaction logs • Login timestamps and session activity

Result To Care AI: • Provides AI-assisted interpretation of laboratory results • Connects users with licensed medical doctors • Enables doctors to issue prescriptions ⚠️ Important: Result To Care AI does not replace medical professionals. All medical decisions are made by licensed doctors.

We use your information for the following purposes: • To create, manage, and secure your account • Analyze lab reports using AI • To facilitate communication between patients and Doctors • To generate prescriptions (by doctors) • To process payments and manage transactions • To send essential service-related communications • To send promotional messages where you have opted in • To improve the accuracy and performance of our AI systems • To monitor usage, detect fraud, and prevent abuse • To comply with legal and regulatory obligations

We do not sell your personal or medical information. We may share your information only in the following circumstances: a. Healthcare Providers Your lab results, AI interpretations, and relevant profile details may be shared with the licensed Doctor assigned to your consultation to enable proper service delivery. b. Payment Processors Payments are handled by a licensed third-party payment service provider, which processes your payment information in accordance with its own privacy and security standards. c. Service Providers We engage trusted third-party providers for services such as: • Cloud hosting and storage • Email delivery • System infrastructure These providers are contractually obligated to safeguard your data and use it only for authorized purposes. d. Legal and Regulatory Requirements We may disclose your information where required to: • Comply with applicable laws or regulations • Respond to lawful requests from authorities • Protect the rights, safety, or integrity of our users or platform

We take the security of your medical data seriously. We implement industry-standard security measures, including encryption and access controls, to protect your data. Measures we use: • Database access is restricted and monitored • Regular security reviews are conducted While we implement strong security measures, no system is 100% secure. We encourage you to use a strong password and keep your login credentials private.

Subject to applicable law (including the Nigeria Data Protection Regulation – NDPR), you have the following rights: a. Right to Access You may access your personal and medical data through your account dashboard. b. Right to Correction You may update or correct your personal information at any time. c. Right to Deletion You may request deletion of your account and personal data by contacting support@resulttocare.com, subject to legal and medical record retention obligations. d. Right to Data Portability Prescriptions and reports may be downloaded directly from your dashboard. Contact us to request a full export of your data. e. Right to Withdraw Consent You may withdraw consent for marketing communications at any time by using the unsubscribe option provided in any email we send.

We retain your data for as long as your account is active, as needed to provide services, or as required to comply with legal obligations.

Result To Care AI uses minimal cookies to operate the platform. Cookies we use: • Authentication tokens: To keep you logged in securely • Session preferences: To remember your settings We do not use advertising cookies or third-party tracking cookies. You can disable cookies in your browser settings, but this may affect platform functionality.

Result To Care AI requires users to be at least 15 years old to register. Users between 15 and 18 years old should have parental awareness and consent before using the platform. We do not knowingly collect data from children under 15. If you believe a child under 15 has registered, please contact us immediately at support@resulttocare.com and we will delete the account.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Where material changes occur: • The "Last Updated" date will be revised • Users will be notified via email or in-app notification Continued use of the Platform constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us: Email: support@resulttocare.com Response Time: Within 48 hours (business days) Crafts and Clicks Technology Ltd (operator of Result To Care AI) Lagos, Nigeria